An Equal Opportunity/Affirmative Action Employer/Member FDIC
“As an organization and employer, we're defined by our people—neighbors helping each other for everyone's benefit.”
- ANNE REYNOLDS, VP, CULTURE OFFICER
Interested in working with us?
BS&L was founded in 1912 as a mutually-owned, cooperative savings association, and while we’re now a full-service bank (still a mutual!) we continue to serve our three main stakeholders —our employees, our customers and our communities—with laser-like focus. We foster a culture of excellence and teamwork, actively respect, value, and support diversity and are proudly a Certified B Corporation™. We’re looking for employees who will share our passion for working in a fun and supportive environment, providing top-level service to our customers (who we tend to know) and leading our communities into a better future, while working hard, growing and advancing. We may be small, but we’re mighty. Sound like you?
If you would like to join our team, please email a cover letter and resume to areynolds@brattbank.com or mail to:
Brattleboro Savings & Loan | Attn: Anne Reynolds | PO Box 1010 Brattleboro, VT 05302
Vice President, Information Technology
BRATTLEBORO, MAIN OFFICE
The VP, Information Technology will direct and manage the Bank's information systems, cybersecurity, and IT operations, overseeing IT staff, resources, and technology vendors. The VP, Information Technology must ensure that the Bank's technology and data are secure, reliable, and scalable, while also adhering to regulatory requirements and industry best practices.
Key Responsibilities
STRATEGIC LEADERSHIP:
- Develop and implement the Bank’s IT strategy to support strategic objectives and manage the IT budget and resources to maximize performance.
- Lead the Bank’s IT Steering Committee and mentor the IT department.
- Prepare periodic reports to the Board of Directors on key IT and security matters, including cybersecurity framework, technology initiatives, disaster recovery and business continuity, vendor management, and physical security.
- Monitor developments and trends in information security and cybersecurity and formulate strategy accordingly.
INFRASTRUCTURE MANAGEMENT:
- Oversee the evaluation, selection, installation, security, and maintenance of all information systems, databases, software and hardware applications, telecommunications systems, and technology infrastructure. Ensure all systems operate securely, efficiently, and reliably, with minimal downtime.
- Continuously evaluate and implement technologies that provide business value and improve efficiency.
CYBERSECURITY AND RISK MANAGEMENT:
- Serves as the Information Security Officer responsible for maintaining a strong cybersecurity program.
- Oversee risk assessments, vulnerability management, and penetration testing to identify and mitigate potential threats.
- Ensure compliance with all relevant regulatory requirements, including FDIC, FFIEC, GLBA, and other banking and data protection regulations.
- Manage incident response protocols, ensuring timely and effective actions in the event of a cyber attack or data breach.
- Oversee employee training programs on information security and cybersecurity.
VENDOR MANAGEMENT:
- Oversee the vendor management program, ensuring that all vendors are evaluated, monitored, and managed in accordance with the Bank's vendor management policies and regulatory requirements.
- Oversee relationships and ongoing due diligence of technology-related vendors and service providers and assist other departments with IT-related vendor due diligence, providing expertise on technology, security, and business continuity.
IT COMPLIANCE AND AUDIT:
- Maintain documentation of IT processes, procedures, and policies and ensure IT operations comply with internal policies, banking regulations, and industry best practices.
- Serve as the primary point of contact to auditors and regulators for technology reviews and oversee corrective actions as necessary.
DISASTER RECOVERY AND BUSINESS CONTINUITY:
- Facilitate the Bank’s disaster recovery and business continuity planning by coordinating regular exercises to ensure systems and teams are prepared to respond to various emergency situations, including cyber incidents and system outages.
- Collaborate with department heads to ensure that their specific disaster recovery and business continuity documentation is accurate, up-to-date, and aligned with the overall bank-wide plans.
TECHNOLOGY INNOVATION AND DEVELOPMENT:
- Stay current on technological developments, security threats, and best practices in the banking industry.
- Identify opportunities for process automation, internal infrastructure improvements, and optimization of datacom, telecom, hardware, software, networks, and servers to support efficient bank operations.
- Lead technology projects, ensuring alignment with budgets and overall business objectives.
Team Leadership and Development
- Lead, mentor, and manage the IT team, promoting a culture of high performance, innovation, and continuous improvement within the department.
- Foster an environment that emphasizes collaboration, respect, and integrity across all levels of the team, keeping staff interested, informed, involved, and inspired.
- Encourage open communication and teamwork by providing clear goals, offering regular feedback, and recognizing individual and team contributions to the department’s and Bank’s success.
- Promote professional development opportunities, ensuring that the team stays engaged with the Bank's strategic IT objectives and maintains alignment with overall business goals.
FOSTERING COMMUNICATION AND COLLABORATION:
- Advocate for cross-departmental communication, ensuring IT staff are well-informed and actively participating in addressing challenges and contributing to the Bank’s broader technology strategy.
- Celebrate achievements within the IT team, recognizing contributions that enhance operational efficiency, cybersecurity resilience, or innovation.
Qualifications:
EDUCATION AND EXPERIENCE:
EDUCATION AND EXPERIENCE:
- A minimum of 10 years of IT experience with increasing levels of responsibility and a track-record for driving successful strategic and operational advancement.
- Experience with disaster recovery and business continuity planning.
SKILLS AND COMPETENCIES:
- Exceptional organizational and time management skills.
- Effective communication skills for interacting with both technical and non-technical stakeholders.
- Ability to handle confidential information with discretion.
- Effective coaching skills to maximize individual/team performance.
- Ability to work independently and collaboratively in a team environment.
- Ability to manage and prioritize multiple initiatives and projects.
PERSONAL ATTRIBUTES:
- Trustworthiness: Ability to handle sensitive information with integrity and confidentiality.
Proactive: Takes initiative and anticipates needs, finding ways to improve processes and efficiency. - Adaptable: Flexible and able to manage changing priorities in a fast-paced environment.
- Team-Oriented: Works well with others and contributes positively to team dynamics.
- Leadership: Lead by example, demonstrating commitment to the bank's values of respect, integrity, and teamwork.
- Proactive and Communicative: Maintain an open-door policy and proactively engage with both technical and non-technical stakeholders to ensure alignment on key IT objectives.
Teller Supervisor
BRATTLEBORO, MAIN OFFICE
The Teller Supervisor demonstrates proven proficiency of the Teller duties and is familiar with all policies, procedures, and regulations that pertain to that role. Under the direction of the Branch Manager this position leads the teller team to meet and exceed branch and corporate goals and customer satisfaction targets.
Duties and Responsibilities
- Through a team approach, the Teller Supervisor maintains and demonstrates a strong commitment to superior customer service and sets an example for others through the following ways but is not limited to: quickly making eye contact and providing a friendly greeting to all customers in the bank, using customer’s name during transaction, thanking the customer for their business and finding other ways to create friendly, professional rapport.
- Demonstrates ability to maintain an efficient back-office operation including night depository, ATM replenishment and balancing, cash orders and shipment, vault and monetary instrument management, safe deposit box access and record retention. The tellers are also responsible for signature card management of new and closed accounts.
- Can assist and resolve complex transactions, provide teller overrides, complete out of balance research and is a resource to others on the team. Maintains useful management reports such as transaction volumes and teller overs/shorts.
- Is familiar with, and demonstrates knowledge of, security protocol, including physical plant security, robbery procedures, cash & drawer limits, wire and check signing limits, vault security and customer protection and privacy. This includes the Bank’s information technology use policies.
- Demonstrates sound understanding of Reg. CC holds, check endorsements and check negotiability, all within the established policies and procedures of the Bank. Is proficient at handling foreign currency transactions, cash advances and credit card payments, as well as savings bond redemption.
- As delegated by the Branch Manager, oversees the completion of the quarterly cash audits, end of year record retention, Reg. CC review and dual control validation and recordkeeping.
- Works with the IT team to trouble shoot and resolve basic technology issues and to identify ways to improve the teller system, particularly as it relates to transaction processing and false CTRs.
- Works with Loan Servicing and Collections to ensure that loan payments are posted correctly, and alert messages are being followed. Works with the Banks’ BSA officer to ensure that CTRs are being completed correctly.
- In conjunction with the Branch Manager may lead group training and team building exercises and assist with performance reviews. Works with Branch Manager to address disciplinary action required.
- Performs other duties as assigned.
Education, Skills & Experience Requirements
- High School Degree or equivalent experience.
- Three to five years of teller experience.
- Knowledge of banking regulations.
- Organized and detail oriented.
- Effective interpersonal skills including listening skills.
- Effective verbal and written communication skills.
- Strong computer skills.
- Ability to handle multiple priorities and provide excellent follow-through.
