Careers

The Teller Supervisor demonstrates proven proficiency of the Teller duties and is familiar with all policies, procedures, and regulations that pertain to that role. Under the direction of the Branch Manager this position leads the teller team to meet and exceed branch and corporate goals and customer satisfaction targets. 

Duties and Responsibilities

• Through a team approach, the Teller Supervisor maintains and demonstrates a strong commitment to superior customer service and sets an example for others through the following ways but is not limited to: quickly making eye contact and providing a friendly greeting to all customers in the bank, using customer’s name during transaction, thanking the customer for their business and finding other ways to create friendly, professional rapport.
  
• Demonstrates ability to maintain an efficient back-office operation including night depository, ATM replenishment and balancing, cash orders and shipment, vault and monetary instrument management, safe deposit box access and record retention. The tellers are also responsible for signature card management of new and closed accounts.
  
• Can assist and resolve complex transactions, provide teller overrides, complete out of balance research and is a resource to others on the team. Maintains useful management reports such as transaction volumes and teller overs/shorts.
  
• Is familiar with, and demonstrates knowledge of, security protocol, including physical plant security, robbery procedures, cash & drawer limits, wire and check signing limits, vault security and customer protection and privacy. This includes the Bank’s information technology use policies.
  
• Demonstrates sound understanding of Reg. CC holds, check endorsements and check negotiability, all within the established policies and procedures of the Bank. Is proficient at handling foreign currency transactions, cash advances and credit card payments, as well as savings bond redemption.
  
• As delegated by the Branch Manager, oversees the completion of the quarterly cash audits, end of year record retention, Reg. CC review and dual control validation and recordkeeping.  
  
• Works with the IT team to trouble shoot and resolve basic technology issues and to identify ways to improve the teller system, particularly as it relates to transaction processing and false CTRs.
  
• Works with Loan Servicing and Collections to ensure that loan payments are posted correctly, and alert messages are being followed. Works with the Banks’ BSA officer to ensure that CTRs are being completed correctly. 
  
• In conjunction with the Branch Manager may lead group training and team building exercises and assist with performance reviews. Works with Branch Manager to address disciplinary action required. 
  
• Performs other duties as assigned.

Education, Skills & Experience Requirements

• High School Degree or equivalent experience.
• Three to five years of teller experience.
• Knowledge of banking regulations.
• Organized and detail oriented.
• Effective interpersonal skills including listening skills.
• Effective verbal and written communication skills.
• Strong computer skills.
• Ability to handle multiple priorities and provide excellent follow-through.